Unity connection auto attendant timer for caller dtmf input
My customer has an auto attendant on cuc 9.
They have a complaint that sometimes system close conversation or announce error before caller can enter the 7digits extension of person they want to reach. Is there a timer I can increase to give more time to caller to enter DTMF?
Thanks for your help.
there is no timer for the entire extension to be entered, there's only an "inter digit" timer similar to Call Manager - by default this is 1500 ms - meaning it'll wait for 1 and a half seconds for you to hit another digit before it decides you're done and looks up what you've entered - if folks are pausing for longer than that between digits it'll time out.
you can adjust this on the caller input page (for both call handlers and users) - down at the bottom you'll see the 1500 default. You can crank it up but don't go too wild because then when someone enters some digits it will wait that long till it decides they're finished - so something like 5 seconds is way too long - don't do that.
You can change this in the template(s) for users and call handlers and you can bulk change it for existing handlers and users with the built in bulk editing capability - but I'd try it on a single user or handler first and find the time the customer likes...
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
[toc:faq]CUCM Database Replication is an area in which Cisco customers
and partners have asked for more in-depth training in being able to
properly assess a replication problem and potentially resolve an issue
without involving TAC. This document discusse...