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Unity Connection Auto Attendant

I would require some assistanace from you.I have a Call Manager 6.0 and Unity Connection 2.1 and a DID range of

47XX range .What I want is to create is an Auto Attendant System .Once outside caller from PSTN calls our company it should go to auto attendant.If it is

office hours I want a message like press 1 if you know the direct ext,Press 2 for searching by name and Press 3 for operator.And if it is not in Office

hours Unity connection should play that "We don't work at this time".

1 REPLY
Cisco Employee

Re: Unity Connection Auto Attendant

Hi,

Sounds like you'll want to look into potentially creating a call routing rule in UC that matches the main # that sends it to a specific call handler that is on a configured schedule.

Call Routing Rules:

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/2x/administration/guide/2xcucsag090.html

Schedules:

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/2x/administration/guide/2xcucsag100.html

Hope that helps. If so, please rate.

Brad

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