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Unity Connection Backups don't work

Hello,

I'm running Unity Connection version 7.1.2.21900-5 and am trying to configure backups. When I try to configure a backup device, I get the following message:

Status: Local Agent is not responding. This may be due to Master or Local Agent being down.

Both the Master and local agent are running in Serviceability. The box has also recently been rebooted.

Any suggestions as to what is causing this?

Thanks,

Glenn

1 ACCEPTED SOLUTION

Accepted Solutions
Bronze

Re: Unity Connection Backups don't work

Try this,

1. Log into OS Administration page

2. Security-> Certificate Management-> find

3. Click on ipsec.pem file and then click on regenerate

4. After the successful generation of the ipsec.pem file, download the same.

5. Go back to the certificate management page

6. Delete the existing corrupted ipsec-trust entry

7. Upload the downloaded ipsec.pem file with the caption ipsec-trust.

8. Restart MA/LA.

2 REPLIES
Bronze

Re: Unity Connection Backups don't work

Try this,

1. Log into OS Administration page

2. Security-> Certificate Management-> find

3. Click on ipsec.pem file and then click on regenerate

4. After the successful generation of the ipsec.pem file, download the same.

5. Go back to the certificate management page

6. Delete the existing corrupted ipsec-trust entry

7. Upload the downloaded ipsec.pem file with the caption ipsec-trust.

8. Restart MA/LA.

Bronze

Re: Unity Connection Backups don't work

Hi,

thanks for you instructions...it was also working for me even i am using a callmanager 7.1.3.

bad thing is...the issue appeared after some days again ;-)

rgds and thanks

roger

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