Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Unity Connection Bulk user delete problem


We've been running Bulk User Delete for a while with CUC 7.1(5) without problems, but now we get the following error when we try to delete users:

2012/07/31 09:17:49:     Alias=13567, Display Name=SRES 13567, ObjectID=40f55ffe-1ebd-497f-9d09-9ad389b6fa4e

2012/07/31 09:17:49: (error) StoredProc returned error on execute: ERROR - unable to allocate an environment handle.

       CommandString=execute procedure csp_subscriberdelete ( pAuditAlias='fr99',pAuditComponent='BulkUserReset',pReplacementSubscriberObjectId='699a9be9-8177-49ec-91cd-c3d26825321e',pObjectId='40f55ffe-1ebd-497f-9d09-9ad389b6fa4e')

2012/07/31 09:17:49: (error) failure deleting User

As anyone had an issue like that before? Any help would be appreciated.

Thanks and regards.


Cisco Employee

Re: Unity Connection Bulk user delete problem

Any error referencing an "environment handle" is almost always related to the ODBC/.NET driver installation on the local client.  No error being returned from the server itself in this case (i.e. the stored proc itself is not throwing an error but rather the local client interface requesting the call).

I've seen this if folks have more than one version of the Informix ODBC driver installed (i.e. 2.9 and 3.5/3.7 installed over the top) - Informix is really, really twitchy about it's client configurations, using old school path appends to find it's bins and can easily get confused pulling the wrong bin files than the version being loaded.

If you've recently installed an updated version or the like (or even if you haven't) I'd recommend unisntalling all versions of the IBM Informix client SDK (ODBC driver) and install a fresh copy of the 3.5 or 3.7 off the site:


New Member

Unity Connection Bulk user delete problem

Did that, uninstall ODBC driver and BUD, installed ODBC 3.7 and BUD, but now I get "Connection to remote server failed ERROR [HY000] Informix ODBC driver Read error occured during connection attempt."

Can't login anymore.

New Member

Unity Connection Bulk user delete problem


Did you ever get an answer to this I am having exactly the same issue and I have tried installing the drivers on a new machine and un-installed and re-installed quite a few times now and I still get the same error.



New Member

Unity Connection Bulk user delete problem


I did found out that the password for the user had a special character in it. Resetted the pwd for one with only letters and numbers and it solved the problem!

Hope this help.


New Member

Unity Connection Bulk user delete problem

Hi Sandy,

Thanks for that, but we are just using alpha numerics for the password.