Unity Connection Call Handler Transfer after busy tone
I'm trying to use unity connection as a mini IVR.
What I would like to do is :
- If someone calls 1234, unity answers the call and says "If you want to have X, press 1. If you want to have Y, press 2. If ...."
- Then If someone press 1 and the target extension is busy, then I'd like unity to transfer the call to another extension.
I can't find how to configure this second part.
In transfer rules, if extension is busy, It seems I can only send callers to voicemail, place them on hold with or without asking. But It does not seem to be possible to transfer to another call handler or another extension.
Re: Unity Connection Call Handler Transfer after busy tone
I must be missing something because I don't see anything in the OP that mandates the use of a line group. Granted, I am a fan of line groups but, strictly speaking there are options available. You can use line groups, you can use forwarding chains (CFNA/CFB to extensioin YYY), you can use shared line appearances. The last two are easier to maintain if the extensions Unity is transferring to are "user-independant", meaning they are not the primary extension of a user.
Now, in many cases line groups are nice because they are decoupled from the actual members. Meaning, you can shuffle order, membership, etc. You can also chain line groups together. All very handy stuff. So, while I agree line groups are handy in situations like the one I suspect the OP is trying to define, I do not see where line groups are specifically required. Of course, I could be missing something obvious.
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