Unity Connection Call Handler

[johnhsnow]

I am looking for suggestions on how to implement the following:

When employee leaves a company, that DN ( CUCM ), will get forwarded to Unity Connection to play a rerecorded message indicating such and then forward this caller to the receptionist.

Thanks in advance. I am searching for the documentation that would describe the configuration of this solution in Unity Connection.

Regards,

John

[Chris Deren · Accepted solution]

Here is how I would do it.

Create a CTI Route point on CUCM with an extension, lets say 5000, set the extension to forward all calls to voicemail

Delete the phone and extension of the former employee's phone

Add translation pattern with extension that belonged to the employee and translate it to 5000

On UCXN build a call handler with DN 5000 that plays the greeting and transfers the call to the receptionist extension after the greeting.

HTH,

Chris

[Rob Huffman · Accepted solution]

Hi John,

I wanted to add an alternative method to the great tips from Chris (+5 "C")

I would create a new Call Handler @ 5000 and on whatever greeting you

use for the recorded message make the "After Greeting Action" route to

reception.

Then in CUCM create a new Voicemail Profile called something like employee_transfer

and under the "Voicemail box mask" enter 5000.

Whenever an employee leaves you can go to their phone/DN config in CUCM

and Call Forward All to VM (checkbox) and change the Voicemail Profile to

employee_transfer delete their mailbox and you're good to go. When someone

new starts you can create a new voicemail account, change the VM profile back and

they are ready to rock

Cheers!

Rob

"Your life is worth much more than gold." 

- Bob Marley

[johnhsnow]

Thank you both Chris and Rob for your great suggestions, as always appreciate your valuable input and knowledge

regards,

John