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Community Member

Unity Connection Caller ID for PCTR handled calls

When Unity Connection transfers a call to a user following PCTR, it displays the voicemail port instead of the Caller ID of the caller. Can that be changed? It shows the Caller ID of the caller after you take the call.

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Re: Unity Connection Caller ID for PCTR handled calls

1st question...is the full Caller ID getting passed to the Unity Connection?

I know the way our system was originally setup (CallManager 4.1(3) & Unity 4.0(4)) the original caller ID wasn't being passsed to Unity due to translation patterns.

Community Member

Re: Unity Connection Caller ID for PCTR handled calls

With Unity Connection and personal call transfer rules, it treats the call like a supervised transfer while processing the rules.

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