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Unity Connection Debug

I am trying to rember the deubug and the RMTM location for the traces that show the user logging into unity and listen to voicemail and then deleteing it. MWI turning on and off, it also showed the ANI of the caller as well.

I found it before and now i can not. I found it before it was all in one trace file

User is denying that they got a voicemail but I want to show then that yes they did and you deleted it (with logs)

Leslie

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Cisco Employee

Unity Connection Debug

Hi Leslie,

Provided the following traces were set before the issue happened:

Macro:

Message Tracking Traces

Call Flow Diagnostics

Conversation Traces

Traces for MWI problems

You would collect from RTMT:

Connection Conversation Manager

Connection Message Transfer Agent

Connection Notifier

Hope that helps,

Brad

1 REPLY
Cisco Employee

Unity Connection Debug

Hi Leslie,

Provided the following traces were set before the issue happened:

Macro:

Message Tracking Traces

Call Flow Diagnostics

Conversation Traces

Traces for MWI problems

You would collect from RTMT:

Connection Conversation Manager

Connection Message Transfer Agent

Connection Notifier

Hope that helps,

Brad

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