Unity Connection Greetings

[smolz]

I am trying to understand how the different personal greetings get triggered as i have some users that have a standard greeting and internal greeting as well as a busy greeting.  It doesn't appear that calls are getting anything but the standard greeting?

Unity Connection 8.6 using SIP integration

[Rob Huffman]

Hi there,

I tried setting this up for testing a while back; ** Busy/Internal greetings must be enabled on user pages

We are using a SCCP integration between CUCM & CUC

Here's what I found for Internal greeting;

- system must pass callers CLID

- CLID of caller must be a recognized CUC user

- caller must be part of the same integration so it didn't work for our PIMG

  integrated users calling a CUCM integration user

- Internal Greeting must be recorded & Enabled (had to enable via gui in our case)

After those checks it works like a charm

For Busy greeting users must be set with a Busy Trigger of 1 in CUCM

If this isn't working,I would use this Tool from the great suite of Unity Tools to have a look at the call flow

on a "test" call this may give us a hint as to what's actually happening here

Port Status Remote Monitor for Connection (rPSM)

http://www.ciscounitytools.com/Applications/CxN/PortStatusMonitorCUC7x/PortStatusMonitorCUC7x.html

Cheers!

Rob

Please support CSC helps Kiva

https://supportforums.cisco.com/blog/12122171/cisco-support-community-helps-kiva