Re: Unity Connection Handler - How to send caller to previous ha
On each of the Call Handler Greetings there is an "After Greeting" action
which can be leveraged to go back to a designated Call Handler. So you can set the After Greeting Action on X to go back to A (from your example) but you couldn't also have X go back to B so you would have to create both a X & Y Call Handler with different references in relation to CH - A and CH - B
Unity Connection Handler - How to send caller to previous handle
So you are saying the the 75 main Call Handlers all share this secondary CH? I see why my first
option won't work then
You might be able to leverage this;
Using Routing Rules with the Route from Next Call Routing Rule Action
In a user profile or call handler, you can configure the After Greeting action, the After Message action, or the action of a caller input key to apply the Route from Next Call Routing Rule action to calls. This action causes Cisco Unity Connection to continue processing the call according to the applicable call routing table (direct or forwarded, depending on how the call was received from the phone system) starting at the rule immediately after the rule that Connection previously applied to the call. If the call was already processed according to the final rule in the table, the final rule is applied again.
For example, you might want to have Connection always play a standard greeting or legal disclaimer to all callers, whether they call Connection directly or are forwarded by an extension. The greeting plays before callers can take any other action—for example, leaving a message or signing in. To do so, you do the following tasks:
1. Create a new call handler and record the message as the alternate greeting.
2. Enable the alternate greeting, configure it to ignore caller input during the greeting, and then configure the After Greeting action with the Route from Next Call Routing Rule call action.
3. Add a new direct call routing rule to send all direct calls to the new call handler (with Go Directly to Greetings selected) and verify that the rule appears at the top of the direct call routing table.
4. Add a new forwarded call routing rule to send all forwarded calls to the same new call handler (again with Go Directly to Greetings selected) and verify that the rule appears at the top of the forwarded call routing table.
Once the system is configured in this way, all calls—no matter where they come from or how they get to the system—hear this greeting in its entirety and then proceed directly to their original destination.
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