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Unity Connection Import Contacts Issue

I am unable to import contacts in Unity Connection for all users. I have setup the webdav external service on unity connection and on the user. any help is appreciated. the error message i get when i import is "Import Contacts from Exchange Server Failed". On the Unity Connection server i get:

2006-10-26 08:13:01.679 [http-443-Processor23] ERROR com.cisco.ecsbu.cpca.actions.ImportExchangeContactsAction - importContacts - Error caching contacts: User not found in the database:123292D6-7017-4C1C-847C-F7A3686789C1

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