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Unity Connection integration with Outlook problem.

Hello,

We deploy CUC 7.1 and we integrate it with MS exchange 2007 and outlook, and we perform the recommended configuration to make the voice mail message to be appeared in both Unity connection voice mail store and to be sent to exchange then appeared in outlook as inbox message, we perform that by choosing Accept and Rely option in Message actions tab.

The customer want when the message accessed from the outlook the MWI on turned to MWI off!!!!!

How can i perform that?

Thanks

3 REPLIES
Hall of Fame Super Red

Re: Unity Connection integration with Outlook problem.

Hi Ahmed,

What you are wanting is not available with CUC 7.x "Accept and Relay"

In Cisco Unity Connection 7.1, you can use the accept and relay action to instruct Connection to both deliver each message of a certain type to the user mailbox and forward a copy of the message to the relay address. (This is sometimes referred to as "accept and forward.") This option may be useful for users who regularly use a device that accesses a separate server for messages, such as a handheld wireless device, and want easy access to voice messages both on the alternative device and through the Connection user interfaces. If you choose this option, the user receives two copies of each message. The copies are stored in different message stores, and any actions the user takes on the relayed copy are not reflected on the copy stored in the Connection message store.

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/administration/guide/7xcucsag170.html#wp1091330

You will want to look into CUC 8.5;

New Features for Cisco Unity Connection Version 8.5

• Unified messaging with Microsoft Exchange 2010:
• Voice messages are synchronized with the Exchange inbox.
• MWI and message status are synchronized.
• Secure, private messages, mobile client, and calendar integration for Exchange 2010 are all supported.
• You can enable unified messaging for specific users or all users.

From this doc;

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps5745/ps6509/data_sheet_c78-634096.html

Cheers!

Rob

Cisco Employee

Re: Unity Connection integration with Outlook problem.

Nice, Rob.  +5

Hall of Fame Super Red

Re: Unity Connection integration with Outlook problem.

Thanks Brad (+5 right back at ya!)

Cheers!

Rob

PS: what happened to your Avatar

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