Unity Connection Interview Handler and forwarding routing Rule
I migrated some users from Unity 8.. to Unity Connection 8.6
When I migrated an interview handler from Unity that someone else had setup it did not work in Unity Connection. When I looked at the interview handler in both systems I did not see the phone that was suppose to be assigned to the interview handler. The extension field was blank.
What i did find in the old Unity system was a Call Routing Forwarded Call Rule. This setting eveidently does not get migrated to Unity Connection using Cobras.
In Uniyt Connection I added the phone number to the extension field and save it. It still would not answer. I would get tthe Unity Connection System prompt.
I had to recreate the Call Routing Forwarded Call Rule in Unity Connection to make this work.
Why does the extension field not get reconzied when a call is passed to Unity Connection for that phone number?
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...