I have just setup my first Unity Connection system, integrating with CME 4.0.1.
Everything seemed to go well and I have imported all my users with the appropriate CSV file.
I am able to log into the account and record name, greeting, and change password. When I attempt to leave a message it appears that everything occurs properly. However, the MWI lights don't come on and when I check the VM box no messages are contained. I feel that I am missing something fairly obvious such as initialization of the message store or something.
Well, if the message store (in SQL for Connection) was somehow unavailable (which I don't think is even possible) then there'd be errors all over the event log - my best guess is the messages you are leaving are being sent to another box - but that's just a wild guess. Really hard to blindly speculate without much info to go on - if you haven't already you should open a case with TAC - they can probably look at the messages in the SQL db and see if/where new ones are coming in when you leave a test message and go from there.
I looked at the event viewer this morning and found some informational events that may help me on the way.
Event Type: Information
Event Source: CiscoUnity_TSP
Event Category: None
Event ID: 128
Time: 11:30:23 AM
Cisco Unity-CM TSP device 12 (Cisco Unity port CCM-1-8): An attempt to turn OFF the message waiting indicator (MWI) for extension 5055 failed because a collision occurred with an incoming call on the same port.
The MWI request will be retried. But to prevent collisions, we recommend that ports setting MWIs be isolated from ports handling incoming calls. If the MWI status remains unchanged for an extended period of time or if there are many of these warnings from Cisco Unity in a short period of time, there may be an MWI misconfiguration or another problem.
For more information, refer to the "Message Waiting Indicators" chapter in the Cisco Unity Troubleshooting Guide.
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