Unity connection IVR

[j.huizinga]

Hi,

Quick question:

Is it possible to have sub-menu's in CUC IVR?

press 1 for department 1, then new menu: press 1 for sales. 2 for technical, 3 for support

Thanks,

JH

[Aman Soi]

Hi,

You can do this by using Call HAndlers in unity connection.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsagx/9xcucsag040.html

regds,

aman

[j.huizinga]

I have made IVR's on Unity and Unity connection, but only one level.

Can I create sub menu's, one call handler point to another call handler.

On UCCX and unity express it is very easy to create submenu

Thanks

JH

[Anirudh Mavilakandy · Accepted solution]

yeah. you can do that. go to edit > caller input and configure appropriate call action to send the call to another call handler.

[j.huizinga]

Thank you very much!