You can learn quite a bit about the basics of Class of Service, Subscriber Templates, Subscriber features, and etc. from the Unity books. However, the configuration and theory of operation behind each product is completely different. Unity relies on AD/Exchange for a backend message store (even in a voicemail only configuration) where as Unity Connection is a standalone product. If you do not know Unity, then I would say that of the two - Unity Connection will be easier for you to pick up on as far as configuration and troubleshooting goes. For all the CCO docs you'd care to see on Unity Connection, go here:
For additional training, you can go to www.ciscounitytools.com and look up Cisco Unity Connection. There are a number of videos and slide presentations there. You can also find Unity information there as well.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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