Unity Connection multiple user mailbox - mark message as "saved" when listening to message
I have a customer that recently migrated from Unity 4.x to Unity Connection 8.X. They have a *very* busy mailbox that's checked by multiple people. This particular mailbox is a call center mailbox. The behavior when using Unity was as follows: User A is listening to message 1 User B jumps in and the system would send them to message 2 (think this was happening because message 1 was marked "read") User A completes message 1 and is sent on to message 3 This behavior worked with multiple users The behavior with Unity Connection is as follows: User A listening to message 1 User B jumps in and the system sends them to message 1 also This hurts the workflow for the users since multiple people are now working on message 1 Looking for similar behavior with Unity Connection. Is there a way to make Unity Connection mark the message as "read" (or saved) right away when User 1 user STARTS listening to message 1? That way, when user 2 jumps in, they will hear the first NEW message (message 2)? Or maybe there's a better way to solve this problem using a different method - dist lists or something?
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...