I have a customer that recently migrated from Unity 4.x to Unity Connection 8.X. They have a *very* busy mailbox that's checked by multiple people. This particular mailbox is a call center mailbox. The behavior when using Unity was as follows: User A is listening to message 1 User B jumps in and the system would send them to message 2 (think this was happening because message 1 was marked "read") User A completes message 1 and is sent on to message 3 This behavior worked with multiple users The behavior with Unity Connection is as follows: User A listening to message 1 User B jumps in and the system sends them to message 1 also This hurts the workflow for the users since multiple people are now working on message 1 Looking for similar behavior with Unity Connection. Is there a way to make Unity Connection mark the message as "read" (or saved) right away when User 1 user STARTS listening to message 1? That way, when user 2 jumps in, they will hear the first NEW message (message 2)? Or maybe there's a better way to solve this problem using a different method - dist lists or something?
