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Community Member

Unity Connection - No DTMF when access mailbox via handset (SCCP)

Hi Guys

Unity Connection 9.1

CUCM 9.1

VM Ports are SCCP

 

When dialing into the VM pilot and a user is prompted for the PIN, we cannot enter it, the system does not accept/hear the DTMF and keeps prompting for the PIN.

 

Other documents seem to point to a dial-peer, however there is no need for a call to be pushed out to the VG to come back to CUC for that. A debug of dialpeer shows that when accessing the VM port no calls hit the VG.

 

Any Thoughts?

Cheers Mike

1 REPLY
Community Member

Just noticed all the other

Just noticed all the other handsets work, only the DX650's cannot enter their PINs

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