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at
Community Member

Unity Connection - One Mailbox with greeting in two different languages

hi,

we look for a solution to realize the following :

unity connection 7.1

A User with a voice mail box should answer a call in German or English,

depending on the calling number (i.e. +49 Germany, +1 USA,Canada)

Any good idea ?

thx and regards

at

4 REPLIES

Re: Unity Connection - One Mailbox with greeting in two differen

Hi -

For consideration, a subscriber greeting, like any call handler, can accept caller input. You could direct the caller to press 1 to leave a message in German or press 2 to leave a message in English. Pressing either 1 or two would invoke a call handler that prompts the caller in the correct language, takes the message, and routes msg to subscriber's inbox. This assumes of course the caller has reached voicemail greeting due to busy or RNA.

Ginger

Cisco Employee

Re: Unity Connection - One Mailbox with greeting in two differen

Should be easy if you have routing rules based on calling numbers - the routing rule can "tag" the call with a language (any routing rule can do this) and connection supports multiple sets of greetings (one for each language installed) so if the call is tagged as german and reaches the user's greeting, it'll play in German - if French then the French greeting will play etc...

this is how the language sets in Connection are designed to work actually .

at
Community Member

Re: Unity Connection - One Mailbox with greeting in two differen

hello Jeff,

that was my idea too, we will test next week, thx very much

regards

at

Re: Unity Connection - One Mailbox with greeting in two differen

Hi Jeff -

Wow! Something I have not played with before :-) Thanks for the correct direction and showing me where to go to learn more.

Sincerely,

Ginger

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