Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Unity Connection Partititons & CSS

Dears,

i have one site with overlapping extension, and i have only on unity connection cluster, so i have created different partition and calling search space in Cisco unity connection for branch user with overlapping extension.

how the voice mail will work for both users who have same extension, and how UN classifies??

 

Thanks

  • Unified Communications Applications
3 REPLIES
Bronze

I had a similar issue with a

I had a similar issue with a customer, we used a translation pattern to translate the calling party before the call goes into unity connection.

Eg. if your extension number is 100 and you create a calling party translation mask of 5XXX, unity connection would see the incoming number as 5100.

I think you could also use the 'Voice Mail Box Mask' so just create a new voicemail profile for users with the overlapping range, this would achieve the same thing as the translation mask.

Hope that helps!

Matty

New Member

Dear matty,I had a similar

Dear matty,

I had a similar issue with a customer, we used a translation pattern to translate the calling party before the call goes into unity connection.

I have created a translation pattern so that whenever a user dial from HO to DR i have a acces code 8 + EXT and from DR to HO 7 + EXT.

 

I think you could also use the 'Voice Mail Box Mask' so just create a new voicemail profile for users with the overlapping range, this would achieve the same thing as the translation mask.

so from you reply what i understand is for DR users create a voicemail profile with prefix added extension. for  Example : so in call manager the DR user extension will be 111 but in unity connection  user profile extension should be configured by 7111

please correct??

 

 

 

Bronze

Sorry for the delay I have

Sorry for the delay I have been away!

 

Yes the over lapping extensions would be 111, so for your DR users if you want to prefix with 7 then the extension number in unity connection should be 7111.

 

Hope you manage to get it fixed!


Matty

63
Views
5
Helpful
3
Replies
This widget could not be displayed.