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Unity Connection "System Unavailable...try again later" Error

I have a client who is able to retrieve messages from their desk phone, but can't retrieve messages if they call their desk phone from the outside, then hit the *, their extension, and PIN to retrieve messages.  From the outside, they receive the "System is unavailable, try again later" error.  But no error from inside the office.

This was previously functional.  The only recent changes were to permit / add message notification devices to users.  Any ideas what might cause this condition?

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Have you run a Remote Port

Have you run a Remote Port Status Monitor to see what Unity is seeing/doing?

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