I've installed the UK English pack so now my system supports both UK/US english.
I've set the default language for the system to UK, and the users are set to UK.
However, if I go into any TUI bit to record a greeting I'm always prompted whether I wish to record for US or UK English - is it possible to disable US English so that this question isn't asked?
Answer from Jeff Lindborg:
No, for each active language on the system (you can take US english out of the active list if you like) subscribers are given the option to record greetings for any of the languages - there's no way to have a list of languages that are installed and active for the TUI that are not offered for greeting recordings for subscribers.
So how do I remove a language from the active list?
Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
Re: Unity Connection - Remove US/Active language list
Couple options, though I am not sure which will work for your situation:
1) Remove the English (US) from the Loaded Languages lists in Unity SA:
Under "Configuration-->Phone Languages" and "Configuration-->GUI" Languages screens, move the English (US) language from "Loaded" to "Available" and restart the Unity services. You might have problems removing English (US) if you used the Platform Configuration Disk to install the OS Image (see the notes below on Server and Unity Locale compatibility).
2) Remove the English (US) language completely from the Unity server:
To remove a language from Unity, you must run the Unity Installation program again and de-select the language you want to remove.
Be aware though, that if you used the Cisco Unity OS Installation Image, it automatically sets the Locale of Windows 2000 to English (United States). Because of this, you cannot remove the English (United States) language option from Unity, as Unity must have the language that matches the Server OS Locale installed in order to function.
If you are in this situation and still want to remove English (US) from the Unity server, you might be able to use DIRT to backup the server, then re-build it using the Windows 2000/2003 Server CD to install the OS and set the Locale to the Locale you want. Then finish the installation of Unity and perform a DIRT Restore.
I am not sure (I have never tried it) if DIRT can backup a server on one Locale and restore it to another, so you should call TAC and open a case to be sure this would work before attempting it.
Below is an excerpt from the Unity 4.x Installation guide that explains Locale situation:
Step 15 In the Cisco Unity Languages dialog box, choose the language(s) to install, and click Next.
If you installed Windows by using the manufacturer's guided system-setup utility and a retail Windows disc, one of the languages you choose here must match the locale you specified when you installed Windows.
Caution If the locale you specified when you installed Windows does not match any of the installed Cisco Unity languages, Cisco Unity will log errors in the event log and may stop taking calls. The language you choose here must exactly match the locale you selected when you installed Windows. For example, if you chose English (United Kingdom) for locale, you must also choose English (United Kingdom) as one of the Cisco Unity languages. English (Australia) will not work.
If you installed Windows by using the Platform Configuration discs that are shipped with the Cisco Unity server, the locale is automatically set to English (United States). The Cisco Unity Setup program always installs English (United States), so you do not need to choose it as one of the languages to install.
Note that if the system will be using text to speech (TTS) and will be using English (Australia) or English (New Zealand) as the phone language, also install English (United States) or English (United Kingdom) for the TTS language.
Here is a Link to that section of the install guide:
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...