Is there any way to change the default settings for the direct/forwarded routing rules in particular if the rule is active or inactive?
We found that when we create a new routing rule, by default it has no routing rule conditions and is located at the top of the list meaning it matches everything and all calls to voicemail/auto attendants are matched and geting forwarded to the system dirrectory handler untill a condition is added.
Unfortunately admins just need to be extra careful when adding new rules. Possibly put it in your SOP's for creating one and immediately disabling it until criteria has been added and tested? It would a feature enhancement request to have a rule granted "Inactive" status upon creation.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...