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Community Member

Unity Connection - Single Inbox and Intelligent Notifications

OK, so there is the new HTML intelligent notifications, looks good. It makes the messages look much nicer than a simple attachement, and looks liek some additional information can be added. Soooo.....

How does one use this feature with Single Inbox?

Or is this simply not supported?           

3 REPLIES
VIP Super Bronze

Unity Connection - Single Inbox and Intelligent Notifications

They are positioned as an alternative to Single Inbox, not in addition to it. This is mostly for customers who don't have MS Exchange. Some customers with Exchange may still wish to use notifications to avoid WAV files from being included in their Exchange backup and/or retention policies (i.e. eDiscovery compliance).

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Community Member

Unity Connection - Single Inbox and Intelligent Notifications

We want the WAV files in exchange, this is the easiest way for mobile devices to get VM remote without need of a VPN.

So this begs the question, how on earth do you make Single Inbox message look better. It is very plain with an empty message body, simple subject and an attachment.

I liked the appearance of teh HTML notifications, much more professional looking.

VIP Super Bronze

Unity Connection - Single Inbox and Intelligent Notifications

For that, Cisco assumes you are using their ViewMail for Outlook plugin. It adds media controls and the ability to play the message via their phone instead of the computer speakers. Even with VMO, I agree that there is room for improvement here.

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/vmo/quick_start/guide/85xcucqsgvmo.html

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