Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Unity connection SMPP provider

              we migrated from unity 7.02 to unity connection 8.62a. Our SMPP provider however is complaining however that the tcp sessions are being kept open to their sms gateway since we migrated . No issues before , each session was opened up and then closed  but apparently now the session is being kept open . we have been told that we must adjust the client end (our unity connection server) to drop the session.

   

the client was not closing connections anymore, but creating one for each message.

Leaving aside the fact that it is not a good practice to create a separate session for each message

'the client was is closing connections anymore, but creating one for each message.

Leaving aside the fact that it is not a good practice to create a separate session for each message'

the 1st two slides show the unity setup and the 3rd shows the unity connection setup.

any advise on how to make this change or as to why theres a difference between the two clients would be appreciated.

2 REPLIES
Silver

Re: Unity connection SMPP provider

Hello Jeff,

It would be interesting to see what CUC reports in this situation to confirm or refute the provider.

My suggestion would be to enable the following traces:

Problem Area

Traces to Set

RTMT Service to Select

Trace Log Filename

SMS notifications

Notifier (all levels except 6 and 7)

Connection Conversation Manager

diag_CuCsMgr_*.uc

Connection Notifier

diag_CuNotifier_*.uc

Also a packet capture on the CUC (pub and sub if applicable), from CLI do:

-  This command starts the initiation of gathering packets:

utils network capture eth0 count 100000 size all file

Where 'filename' is a random name that you would like to provide; the 'count' is the size of the packets that will be captured.

Once this capture is running you can reproduce the issue and once you finish hold Crtl+C and that will terminate the capture session.

-The file will be saved in platform/cli/filename.cap

Where 'filename' is a random name that you provided.

To gather the packet capture go to: RTMT (Real Time Monitoring Tool)>Trace and Log central> Collect Files> Click Next> Packet Capture.

I haven't ever run into this issue before, therefore posible steps are unlikely unless there is more information on the CUC perspective with further tracing/debugging.

Sincerely,

-Vavid

New Member

Re: Unity connection SMPP provider

is there anyway I can get the file to you other than the public forums - afraid can't load user information on public forums.

477
Views
0
Helpful
2
Replies