displayname:Cisco Unity Connection Messaging System
i know this is coming from the user name unityconnection. which cannot be modified or changed. its all grayed out. customer wants to change it to something with their company name on it. at least the display name.
You can't change it from the Unity side - the message is sent from that account (required to have a sender in Exchange land). You can change the display name for that user (which is created with the server name by default). Just don't delete the account (it'll get recreated on the fly). But you can change the display name to remove the server name from it and the "from" field for messages from outside callers will no longer show the server name.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...