Overview of SpeechView in Cisco Unity Connection 8.x
Revised April 2010
When the SpeechView feature is enabled, Cisco Unity Connection uses a third-party external transcription service to convert voice messages to text. When a voice message arrives, it is delivered to the mailbox of the recipient with a blank text attachment. When the completed transcription is returned by the transcription service, the text attachment is updated with the text of the transcription, or with an error message if there was a problem with the transcription. Only the first 500 characters of a message transcription are provided, so longer messages are truncated. However, users have access to the original recording in its entirety.
Connection sends the audio portion of a voice message to the transcription service, without details about the sender or recipients of the message. Communication between Connection and the external transcription service is secured by using S/MIME over SMTP.
To use SpeechView, users must belong to a class of service that enables transcriptions of voice messages. Members of the class of service can view the transcriptions of their messages by using an IMAP client that is configured to access their Connection messages. The original voice message remains attached to the transcribed text message.
You can also configure an SMS or SMTP notification device for users so that Connection sends transcriptions to an SMS-compatible phone or an external email address; users can configure SMS or SMTP notification devices for themselves if they have access to the Connection Messaging Assistant web tool. The original voice message is not attached to transcription messages sent to notification devices, but the device can be configured to include the phone number that users call to reach Connection, so after viewing the transcription they can call Connection to listen to the voice message.
Thanks, but your reply doesn't really help. It does highlight the problem though. From the docs (and quoted in your message):
>When the SpeechView feature is enabled, Cisco Unity Connection uses a third-party external transcription service to convert voice messages to text
The keyword is that the transcription service is EXTERNAL....meaning it isn't part of Unity Connection...it's on another server somewhere. There is all kinds of documentation on how to set Unity Connection up to transfer messages over to the external server, but nothing that describes WHAT that other server is or WHERE it comes from.
Indeed this is a tricky feature to find in-depth documentation on.
So it appears Cisco has an agreement with Nuance to get this to work. However it appears the customer is only responsible for purchasing the license for feature and not responsible for getting your own external vendor. Any problem with the service would still go directly through Cisco.
More documentation and videos can be found at the following link produced by the DE's that developed the feature and product.
The Answer Monkey site (inside joke) that Scott referenced is your best bet at this point. Even the upcoming 8.5 release documentation hasn't fleshed this out a whole lot further than what you will see there. The videos are the most useful becase your MTA (e.g. Exchange, Sendmail, etc) must play a role in this feature.
Were you able to grab a demo license for your proof of concept? Let me know if you have any trouble getting the license or getting the feature enabled. Also, SpeechView will come off NPH on the 20th of September so you will be able to order permanent licenses at that point.
Let me know if you have any other questions on the feature.
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