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unity connection : system handler -> caller input


I would like the user able to transfer an extension number once it is prompted.

How to program in the caller input so that once user press the desired extension number and able to transfer ?


Cisco Employee

unity connection : system handler -> caller input

The typical way to do this is to use the "Caller System Transfer" conversation for this - in the caller input section you can map a one key rule to go to that conversation and the caller will be allowed to "Free dial" an extension and do a release transfer to that number.

The "Default System Transfer" restriction table determines which numbers are allowed here - by default all numbers are blocked so you need to go to that restriction table and open it up for dialing - presumably you'll want to limit it to, say, 5 digit extensions and no allow 9 as the first digit etc... so folks are calling long distance numbers on your dime.

The somewhat more advanced way is to edit the greeting rule for a call handler (i.e. the opening greeting call handler's standard greeting) and on the basic settings page check the "Allow Transfers to /Numbers not associated with users or call handlers" - this allows the user to free dial directly from that greeting and if the number does not match an extension of a user/handler in the system AND the number is allowed by the "Default System Transfer" restriction table, Connection will do a release transfer directly to that number.  So if callers are savvy enough to know what number they want to dial and need no prompting, this works well.

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