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Unity Connection user not getting voicemail emails from outlook 365

Hello, I am currently having an issue with a user getting their voicemail emails. We have about 150 users who do get their emails, so it's just this one we're having problems with. We've verified the correct email address, tested with a different, working email address (didn't work once applied to faulty mailbox), changed message actions from reject to accept and relay. We've pretty much tried everything short of deleting the user from unity connection. I'm afraid of the user losing their 50+ messages. We're running Outlook 365 as our exchange. 
I've pasted below the test read out from Unified Accounts. Please note I replaced any sensitive information with place holders.


Any ideas anyone?


Diagnostic=[Timeout was reached -- Failed to connect to [IPV6 ADDRESS] Network is unreachable] Verb=[POST] url=[] request=[<?xml version="1.0" encoding="utf-8"?> <soap:Envelope xmlns:xsi="" xmlns:xsd="" xmlns:soap="" xmlns:t=""> <soap:Header> <t:RequestServerVersion Version="Exchange2007_SP1"/> <t:ExchangeImpersonation> <t:ConnectingSID> <t:PrimarySmtpAddress></t:PrimarySmtpAddress> </t:ConnectingSID> </t:ExchangeImpersonation> </soap:Header> <soap:Body> <FindItem xmlns="" xmlns:t="" Traversal="Shallow"> <ItemShape> <t:BaseShape>IdOnly</t:BaseShape> </ItemShape> <IndexedPageItemView MaxEntriesReturned="200" Offset="0" BasePoint="End"/> <Restriction> <t:Not> <t:Or> <t:IsEqualTo> <t:FieldURI FieldURI="item:ItemClass"/> <t:FieldURIOrConstant> <t:Constant Value="IPM.Note.Custom.Cisco.Unity.Voice"/> </t:FieldURIOrConstant> </t:IsEqualTo> <t:IsEqualTo> <t:FieldURI FieldURI="item:ItemClass"/> <t:FieldURIOrConstant> <t:Constant Value="IPM.Note.Custom.Cisco.Unity.DR"/> </t:FieldURIOrConstant> </t:IsEqualTo> <t:IsEqualTo> <t:FieldURI FieldURI="item:ItemClass"/> <t:FieldURIOrConstant> <t:Constant Value="IPM.Note.Custom.Cisco.Unity.NDR"/> </t:FieldURIOrConstant> </t:IsEqualTo> <t:IsEqualTo> <t:FieldURI FieldURI="item:ItemClass"/> <t:FieldURIOrConstant> <t:Constant Value="IPM.Note.Custom.Cisco.Unity.RR"/> </t:FieldURIOrConstant> </t:IsEqualTo> <t:IsEqualTo> <t:FieldURI FieldURI="item:ItemClass"/> <t:FieldURIOrConstant> <t:Constant Value="REPORT.IPM.Note.Custom.Cisco.Unity.DR"/> </t:FieldURIOrConstant> </t:IsEqualTo> <t:IsEqualTo> <t:FieldURI FieldURI="item:ItemClass"/> <t:FieldURIOrConstant> <t:Constant Value="REPORT.IPM.Note.Custom.Cisco.Unity.NDR"/> </t:FieldURIOrConstant> </t:IsEqualTo> <t:IsEqualTo> <t:FieldURI FieldURI="item:ItemClass"/> <t:FieldURIOrConstant> <t:Constant Value="REPORT.IPM.Note.Custom.Cisco.Unity.IPNRN"/> </t:FieldURIOrConstant> </t:IsEqualTo> <t:IsEqualTo> <t:FieldURI FieldURI="item:ItemClass"/> <t:FieldURIOrConstant> <t:Constant Value="IPM.Schedule.Meeting.Request"/> </t:FieldURIOrConstant> </t:IsEqualTo> </t:Or> </t:Not> </Restriction> <SortOrder> <t:FieldOrder Order="Ascending"> <t:FieldURI FieldURI="item:DateTimeReceived"/> </t:FieldOrder> </SortOrder> <ParentFolderIds> <t:DistinguishedFolderId Id="inbox"> <t:Mailbox> <t:EmailAddress>USER@DOMAIN</t:EmailAddress> </t:Mailbox> </t:DistinguishedFolderId> </ParentFolderIds> </FindItem> </soap:Body> </soap:Envelope> ] response=[]

  • Unified Communications Applications
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bump.Do bumps even work on


Do bumps even work on these forums?