Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Unity Connection - users without voicemail account using VMO for Group Mail

Hi,  does anyone know if there is an equivalent feature to Unity GrantUser access within Unity Connection 9.1?  I have a cucm/unity cnx 9.1 build with a bunch of users who are using VMO 9.2.  The solution uses the Single Inbox feature with dual integration in to Exchange 2003 and 2010.

Most users have their own personal unity cnx account and they use VMO for listening to voicemail.  I also have a bunch of users who do not have their own voicemail account but they need to listen to Group voicemail accounts using VMO.  VMO is working fine for users with their own vm accounts but it doesn't work for the non-voicemail users..

My client currently uses Unity 4.x and VMO - for users without a voicemail account (wishing to use VMO for message playback) they simply use the Grant UnityAccess feature for assigning the users AD account to a unity subscriber user that has a full Unity voicemail account......Once the user is assigned they can launch Outlook and listen to group voicemail messages using VMO....How do I get this working in a Unity Connection environment using VMO 9.2?  Anyone out there know???

Everyone's tags (3)
VIP Super Bronze

Unity Connection - users without voicemail account using VMO for

What doesn't work? Play via phone or the VMO mediabar controls for local PC playback? If you get an error, can you share what it is?

Please remember to rate helpful responses and identify helpful or correct answers.

Cisco Employee



Cisco Employee