I am using unity connection 7.x and would like to create a role in which a group of helpdesk users can do std end users configuration changes. Roles in unity connection are view only. How can a new role with customized option be created?
Like Rob said (+5 to him for his quickness), you cannot do custom roles in CUC. However, if you want to allow Help Desk users to do standard end user changes (typical MACD, move/add/change/delete) then assigning the following roles in tandem typically suits my customers needs:
Help Desk - Resets user passwords and unlocks user accounts, views user settings
User Administrator - Administers users - access to all user administration functions, user reports, and user administration tools.
The permissions are cumulative so this covers most bases. If they need to access Call Handlers to make caller input changes and such then just add:
Audio Text Administrator - Administers call handlers, directory handlers and interview handlers
IMO - this should get you squared away unless I'm missing some truly custom requirement.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...