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Unity connection users

I am using unity connection 7.x and would like to create a role in which a group of helpdesk users can do std end users configuration changes. Roles in unity connection are view only. How can a new role with customized option be created?

3 REPLIES
Hall of Fame Super Red

Re: Unity connection users

Hi there,

At this time there is no way to setup a new "customised" Role with Unity

Connection

From Unity/Unity Connection guru Lindborg;

https://supportforums.cisco.com/message/1208846#1208846

https://supportforums.cisco.com/message/1215895#1215895

It sounds like the "User Administrator" Role might suit your needs here;

This role allows an administrator to manage user accounts, access all user administration functions, run user-related reports, and use user administration tools.

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/user_mac/guide/7xcucmac020.html#wp1051700

Cheers!

Rob

Please support CSC Helps Haiti

https://supportforums.cisco.com/docs/DOC-8895

https://supportforums.cisco.com/docs/DOC-8727

Re: Unity connection users

Like Rob said (+5 to him for his quickness), you cannot do custom roles in CUC.  However, if you want to allow Help Desk users to do standard end user changes (typical MACD, move/add/change/delete) then assigning the following roles in tandem typically suits my customers needs:

Help Desk - Resets user passwords and unlocks user accounts, views user settings

User Administrator - Administers users - access to all user administration functions, user  reports, and user administration tools.

The permissions are cumulative so this covers most bases.  If they need to access Call Handlers to make caller input changes and such then just add:

Audio Text Administrator - Administers call handlers, directory handlers and interview handlers

IMO - this should get you squared away unless I'm missing some truly custom requirement.

Hailey

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New Member

Re: Unity connection users

Thanks Hailey

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