Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Unity Connection v1.2.1 - "[drive letter]:\UC_Mailroot\UmssCsMalQueue

Unity Connection is NOT delivering voice messages to Unity Inbox.

Messages are accumulating in "[drive letter]:\UC_Mailroot\UmssCsMalQueue", of the Unity Connection Server.

They are accumulating here and not moving to user voicemail inbox.

Unity Connection ver 1.2.1

Any ideas why this is happening?

Thanks

3 REPLIES
Cisco Employee

Re: Unity Connection v1.2.1 - "[drive letter]:\UC_Mailroot\UmssC

Are you running Mcafee on your UC install. I believe you are running into a know bug with Mcaffe blocking the SMTP transfer. You need to upgrade to 1.2.1 es2 or higher. I tested this for you and had the same problem. There is also a work around at

http://www.cisco.com/en/US/docs/voice_ip_comm/uconn/1xtg/uctg1x100.html#wp1045470

New Member

Re: Unity Connection v1.2.1 - "[drive letter]:\UC_Mailroot\UmssC

Hi, Thanks for your reply...

I'm not running Mcafee, it has Cisco's security agent which comes as part of the unity connection install...

I did also see the above fix, but didn't see as relavent as I wasn't running Mcafee.

In the meantime, I have I copied / moved the voicemails from UmssCsMailqueue directory / folder into g:\inetpub\mailroot\dropdirectory... The messages then get delivered to the voicemail boxes and I get the MWI indicators... (that?s good)

SMTP service is running, but What service moves the voicemails from Mailqueue to drop folders??

Any ideas would be greatly appreciated?

Regards DK

New Member

Re: Unity Connection v1.2.1 - "[drive letter]:\UC_Mailroot\UmssC

Hi DK,

I have the same problem and no info to troubleshoot this. Do you solve this problem?

Thanks.

122
Views
0
Helpful
3
Replies
CreatePlease to create content