Unity Connection v1.2.1 - "[drive letter]:\UC_Mailroot\UmssCsMalQueue

[darrenkemp]

Unity Connection is NOT delivering voice messages to Unity Inbox.

Messages are accumulating in "[drive letter]:\UC_Mailroot\UmssCsMalQueue", of the Unity Connection Server.

They are accumulating here and not moving to user voicemail inbox.

Unity Connection ver 1.2.1

Any ideas why this is happening?

Thanks

[grschalm]

Are you running Mcafee on your UC install. I believe you are running into a know bug with Mcaffe blocking the SMTP transfer. You need to upgrade to 1.2.1 es2 or higher. I tested this for you and had the same problem. There is also a work around at

http://www.cisco.com/en/US/docs/voice_ip_comm/uconn/1xtg/uctg1x100.html#wp1045470

[darrenkemp]

Hi, Thanks for your reply...

I'm not running Mcafee, it has Cisco's security agent which comes as part of the unity connection install...

I did also see the above fix, but didn't see as relavent as I wasn't running Mcafee.

In the meantime, I have I copied / moved the voicemails from UmssCsMailqueue directory / folder into g:\inetpub\mailroot\dropdirectory... The messages then get delivered to the voicemail boxes and I get the MWI indicators... (that?s good)

SMTP service is running, but What service moves the voicemails from Mailqueue to drop folders??

Any ideas would be greatly appreciated?

Regards DK

[Hernan Moya]

Hi DK,

I have the same problem and no info to troubleshoot this. Do you solve this problem?

Thanks.