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New Member

Unity connection V8 - MVI not off after msg read

Hi ;

encounter an issue that with unity connection v8. The system work fine, but how am i to turn off MWI when voice mail message been read. Curently MWI still on even voice message been read, untill i have to delete the voice mail then MWI will trun off.

I not able find where is the setting to turn off MWI after voice message been read. Pls advice. THanks.

rgds

tan

ps: CUCM v8 also.

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8 REPLIES
Cisco Employee

Re: Unity connection V8 - MVI not off after msg read

If MWI has never worked, I would check the settings on both the CUCM and on Connection and make sure that they match.

Otherwise, check out the troubleshooting guide for further help:  http://www.cisco.com/en/US/partner/docs/voice_ip_comm/connection/8x/troubleshooting/guide/8xcuctsg050.html

Good luck!

New Member

Re: Unity connection V8 - MVI not off after msg read

hi sopayne ;

This WMI work fine, only that after user hear the voice message the MWI never turn off. Untill user have to delete the voice mail message then MWI will trun off. Where to find the setting to trun off MWI when voice message been hear. Thanks.

rgds

tan

New Member

Re: Unity connection V8 - MVI not off after msg read

Sopayne ;

I need the MWI to be turn off when user listen the voice mail. But it still on, until I have to delete the voice mail then only MWI will be off. Any setting can be find ? Thanks.

Rgds

tan

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Cisco Employee

Re: Unity connection V8 - MVI not off after msg read

There's no setting that will only turn off the MWI when the message is read.

There's no setting that will only turn off the MWI when the message is deleted.

MWIs turn off by design when a message is either read or is deleted.

If the message is marked as new after reading it (marked new or marked unread) then the MWI *should* be on by design.

Based on what you have described, I would suggest that you review the troubleshooting guide and see if you can reach resolution that way...

OR

Open a Service Request with Cisco TAC.

New Member

Re: Unity connection V8 - MVI not off after msg read

Did you find the solution to this issue? I am experiencing same behavior on Unity connection 7.0.2.

New Member

Re: Unity connection V8 - MVI not off after msg read

No worries guys, I found the setting. Its under User>>Playback settings. You can control whether to mark the message as Saved or NEW when Subscriber hung up.

New Member

Unity connection V8 - MVI not off after msg read

On CUC 8.6.2ES44.22900-44 we had the same issue. After the message was listened to in its entirety via the TUI, it was still not marked as read and the MWI of course stayed on until the user selected Save or Delete option.

We followed Kapil's recommendation:

Users -> Playback Message Settings -> When Disconnected or User Hangs Up During Message Playback ->

Now have expected behavior that the message is marked as read after it is listened to and the MWI goes off.

Cisco Employee

Re: Unity connection V8 - MVI not off after msg read

If MWI is never being turned off make sure the MWI off number is configured in CCM, that it's set correctly in UC.

If MWI off works sometimes but not others then check to make sure you don't have port memory configured, thats a UC configuration option thats not meant for CUCM integrations.

You can also check the MWI device on the user, see if MWI is off or pending.  If it's off then it means connection believes it's turned off MWI, if it's pending then something is wrong and it's not able to turn it off.

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