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New Member

Unity Connection Version 1.2(1) CallHandlers Issues

Currently Running Unity Connection 1.2(1). I have created a Basic Auto Attendent (Opening Greeting) with a few caller inputs going to other submenus(Callhandlers). When I press 1 via the Opening Greeting I get the canned recording message from Unity "I'm Sorry" then it hits the respective call handler greeting "recording" I created. This happens on all callhandlers that I have a direct send to greeting for. Any thoughts. Thanks.

2 REPLIES
Cisco Employee

Re: Unity Connection Version 1.2(1) CallHandlers Issues

did u recorded the greeting under greetings???

it sounds to me you recorded them under the recorded voice on the main profile

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Unity Connection Version 1.2(1) CallHandlers Issues

javalenc,

I'll have to confirm when I get back onsite. I'll keep you posted. Thanks.

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