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New Member

Unity Connection vm Greeting Playing twice

Unity connection- voice mail greeting plays twice intermittently for all users?

Any idea what's going on?

3 REPLIES
Cisco Employee

Re: Unity Connection vm Greeting Playing twice

connection version?

My first guess is that a DTMF or a "restart call" signal is coming from the switch which causes Connection and Unity to restart the greeting being played - call flow traces or port status monitor output may point to some further clues here - not much to work with here...

Cisco Employee

Re: Unity Connection vm Greeting Playing twice

i saw something similar a couple of months ago, as Jeff says there is little info but maybe this helps

the scenario was Unity 5 using latest TSP and some calls would hear the greeting twice also. the config was that calls were coming from a PBX with QSIG link to CUCM, they had path replacement on the config enabled and that caused the TSP to detect the connection change and to start again the greeting.

as i mentioned, maybe not your exact scenario but it's worth a shot

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Unity Connection vm Greeting Playing twice

It's a bug. It's fixed in 7.0 and in ES_6.1.2.1120-1

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