Unity connection - voicemail messages are getting cut off

[idorsey]

My customer complains that they are only getting the last part of the voice mail messages left on the mailbox, they are missing the first 5~10 seconds of the message. Only one site is affected at the moment with about 52 users.

System version:

Cisco Unity Connection Administration

Version 2.1.2.1000-380

Any feedback will be appreciated.

Thanks!

[Hoan Mai]

Span the port of the UC and see if the audio is making to the box within 5-10 seconds. If not, you need to trace back from the switch to the source.

it could be DSP, network, transcoder.