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New Member

Unity Connection voicemail order

Unity Connection 7

Customer is asking if there a way that their old messages be played before the new messages. I have never been asked this and have searched but come up empty handed. Has anyone else ran into this request before?

Thanks,

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Re: Unity Connection voicemail order

Hi Christopher,

The Playback order is always New then Saved and then Deleted messages and this cannot be changed. But within these catagories the "Oldest First" vs "Newest First" order can be changed as required;

Changing Your Message Playback Preferences

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/user/guide/assistant/7xcucugasst060.html#wp1012775

Hope this helps!

Rob

2 REPLIES
Hall of Fame Super Red

Re: Unity Connection voicemail order

Hi Christopher,

The Playback order is always New then Saved and then Deleted messages and this cannot be changed. But within these catagories the "Oldest First" vs "Newest First" order can be changed as required;

Changing Your Message Playback Preferences

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/user/guide/assistant/7xcucugasst060.html#wp1012775

Hope this helps!

Rob

New Member

Re: Unity Connection voicemail order

Thanks Rob, that is exactly what I was looking for.

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