Unity connection

[kalbasha0]

If two IP Phones are configured with two DNs.

Phone A:  Primary DN 1000

Phone B:  Primary DN 2000

Phone A and B:  Shared DN 3000

All three DNs have associated with Unity Voice Mail.  If a caller leaves a message  on a DN 3000 which is shared between the 2 phones. little envelope indicator would appear next to DN as well where the message was left, however whenever we delete the message , the little envelope indicator is still on and a message is waiting to be retrieved but there is no message

help

thx

[Rob Huffman]

Hi Kyle,

Have you tried to re-sync the MWI's?

In Unity Connection go to the account for 3000 > Edit > Message Waiting Indicators > Reset

The other thing that may be happening is that 3000 may have been setup as an Alternate MWI

for another DN/Account

Hope this helps!

Rob

[kalbasha0]

Dear Rob

I was able to edit the Message Waiting Indicators on the shared line , however no luck . Also I have checked and verified that the shared line is not set as alternate DN account , however the problem occur every once a while

[Rob Huffman · Accepted solution]

Hey Kyle,

Just to clarify one point here, the reference was that 3000 may be

set up as an Alternate MWI for another number not an Alternate DN

So for example, lets say you had an account @ 3333 that at one time

was to be checked by the people @ 3000. Under the MWI settings for 3333

there would have been an Alternate/Additional MWI set up for 3000.

3333 > Edit > MWI > Add new (3000)

You would need to find the mailbox where this 3000 had been referenced as

an Alternate MWI and delete that reference.

Cheers!

Rob