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New Member

Unity Connections 7 directory handler listing

I will be using connections 7 for a auto attendant style directory which then ultimately route the caller directly to the user's cell phone. Is there anyway to make these users immediately available in the directory listing without having them go through the enrollment process? (i.e. have connections just announce their name digitally?)

Cisco Employee

Re: Unity Connections 7 directory handler listing

In recent versions of 7.x it should play the TTS version of the user's display name if no voice name is recorded. If they are set to be listed in the directory and are included in the scope of the directory they should show up.

There were a few bugs with the "on the fly" TTS functionality along the way (i.e. playing the TTS version instead of a recorded name that was there) so you may need to be sure you're at a recent SR if that's not the behavior you're seeing.