I have a customer that wants to have a voicemail option that allows a user to press 1 to get a menu of support options. That part is pretty straightforward, no problem. Now, under the support options, they want the last option to be to have the caller press zero to leave a message for the original person. I can't seem to find a way to accomplish that part.
In other words:
Caller -> extension 3456 -> voicemail
voicemail has option to leave message for 3456 or press 1 for support options
Support option menu has 9 options, with the last option to leave a message for the original caller (3456).
Anybody have any ideas how to do that? Seems like it would be a fairly common thing to do, but I can't figure out any way to accomplish it.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
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Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...