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New Member

Unity Connections Tab Not Available in RTMT

In attempting to perform some troubleshooting on Cisco Unity Connections 7.0 I've downloaded the RTMT plug-in from the server. When I bring up RTMT the Unity Connections TAB or Unity Connections Menu does not appear. I've un-installed and re-installed the plug-in which comes directly from the Unity Connections server. I've also checked the services running from the services web page and see that all services are active and running. Should I close and re-open these services? Any help is appreciated.

2 REPLIES
Hall of Fame Super Red

Re: Unity Connections Tab Not Available in RTMT

Hi Frank,

It sounds like you may be hitting this bug

CSCsx33563 Bug Details Bug #1 of 20 | < Previous            | Next >

UC7.0: RTMT Missing Connection Menu Item.

Symptom:


After installing RTMT from System Settings - Plugins in the Cisco Unity Connection Administration web app and starting RTMT, Unity Connection is not displayed in the menu bar.

Conditions:


Workaround:


None.

Further Problem Description:

Status
Fixed             

Severity        
3 - moderate


Last Modified
In Last Year        

Product
Cisco Unity Connection         

Technology


1st Found-In
7.0(1)ES31       
           
Fixed-In
7.1(0.104)
8.0(0.55)
7.0(2)ES3
7.0(2.11003.1)
7.1(2.20000.2)
7.1(2a)

Hope this helps!

Rob

Please support CSC Helps Haiti

https://supportforums.cisco.com/docs/DOC-8895

https://supportforums.cisco.com/docs/DOC-8727

New Member

Re: Unity Connections Tab Not Available in RTMT

Thank you for the information rob.

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