Is there a way in Unity Connections, so when a outside caller calls in and it asks to enter extension to dial, that they can enter any extension on call manager and it goes fine, without having to add a call handler, etc to unity with the extension.
And without having to enter a option off main menu to do this. They just want someone to call their main number and get AA and be able to enter a good extension that is on their system, even though the phone may not have a unity mailbox.
The only way to "Free dial" any extension that is not assigned to a call handler or subscriber is to use the Caller System Transfer option that has to be mapped to a caller input key selection and/or can be mapped via a call routing rule. You cannot simply dial any extension you want from a call handler greeting.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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