Hi we have 3 networked unity servers and cross server login implemented and works fine. However when we want to forward direct to a subscribers voice mailbox it only works if we happen to hit the correct server when we transfer the caller, if we hit the wrong server we just hear the default opening greeting....Cheers, Jag
Are all three Cisco Unity servers configured for Cross Server Logon and Cross Server Transfer?
For all three servers, in the Cisco Unity System Administration (SA) web interface, choose Dialing Domains and verify that Cross Server Logon and Cross Server transfer are enabled appropriately and that the pilot numbers for Cross Server Logon, Transfer, and Live Reply are configured.
To better help you, could you give some more detail about how the transfer is occurring and what you are experiencing?
UserA attempts to transfer a call directly to UserB's VM. UserA presses transfer, dials VM pilot number enters UserB's extension number followed by #2, presses transfer and hangs up. Caller hears UserB's greeting.
If you are not calling UserB's home server in the above scenario, the transfer direct to UserB's voicemail will fail if you are entering #2 after the extension to go directly to the greeting (transfer override) unless you have enabled the Networking option "Allow Transfer Override on Cross-server Transfer Handoff", in the Advanced Settings Tool.
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