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New Member

Unity - Directory Handler does not find Call Handlers

Does anyone know of a setting in Unity that will allow directory handlers to find call handlers when searching? It appears to me that it only finds subscribers.

1 ACCEPTED SOLUTION

Accepted Solutions
New Member

Re: Unity - Directory Handler does not find Call Handlers

To have call handlers "appear" in the names directory do the following:

You can create internet subscribers with a recorded name and extension which show up in the names directory.

Change the transfer type to "play greeting"

If you configure the internet subscriber to play blank greeting and change the after greeting action to "play greeting for call handler" you have then routed the caller to the call handler.

regards,

Scott

4 REPLIES
Cisco Employee

Re: Unity - Directory Handler does not find Call Handlers

Directory handlers will only find subscribers (full or remote), there's no way to have it find call handlers by name for outside callers.

New Member

Re: Unity - Directory Handler does not find Call Handlers

That's what I was afraid of. Thanks for responding.

New Member

Re: Unity - Directory Handler does not find Call Handlers

To have call handlers "appear" in the names directory do the following:

You can create internet subscribers with a recorded name and extension which show up in the names directory.

Change the transfer type to "play greeting"

If you configure the internet subscriber to play blank greeting and change the after greeting action to "play greeting for call handler" you have then routed the caller to the call handler.

regards,

Scott

New Member

Re: Unity - Directory Handler does not find Call Handlers

Thank you thank you!! That worked, and completely solved my problem!

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