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Unity disconnecting callers / not saving new messages

Users are reporting that Unity is disconnecting them while listening to a new message. While checking their voice mail, they are interrupted and hung up during the playing back of the voice mails. The system is not keeping the message that was playing as well as the messages that had not been played as new messages. The system seems to be dumping the entire group of new messages into the "saved" messages folder. 3 different users discovered this recently and found numerous old voice mail messages in their "saved folder" that they had never heard. They are using UM, but there are some users who don't use email and only check messages using the phone.

Any ideas what could be happening here?

Using Unity 4.0(5) & CM 4.1(3)

2 REPLIES

Re: Unity disconnecting callers / not saving new messages

If any of your users are using POP mail, it's possible that the messages are being downloaded to their machine at the same time they are listening to them. When messages are downloaded using POP mail, they are marked as read. At this time they show as read on the server, but unread in the email client. Voicemail messages which have been downloaded using POP show up as saved messages. Hope this helps.

Brandon

Cisco Employee

Re: Unity disconnecting callers / not saving new messages

Please take a look at Unity's application logs in eventviewer to see if there are any errors or warnings.

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