we are using Unity 4.0 with Exchange 2003. when outside caller dials the number, he or she is able to leave a message, but when subscriber tried to retrieve messages, there is no message in the mailbox. If you give me the troubleshooting strategy and which part I should check to figure out the problem, I'll be very appreciated.
Is this Unified? Sounds like the user may have a rule in their Outlook client that is moving the voice mail out of the inbox. One way to get straight to the source is to enable message tracking on Exchange and verify that the message is actually delivered locally to the store for that user. That will be your first indication that it arrived.
Are the messages ending up in the Commserver/UnityMTA directory for those calls? Do you get any permissions errors in the application logs in the event viewer on Unity when you leave a subscriber message? If you see Exchange stating it is delivered it has to be in their inbox somewhere or in another folder in their Outlook. If you look at their mailbox in Exchange System Manager and leave a new message, then refresh their mailbox, does it increment by 1?
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
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