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aod
New Member

Unity / Domino back end

Unity receives MWI when message is left in a subscriber domino message store. However, when you go to retrieve the message, unity doesn't play that there is a new message. ?????

3 REPLIES
Cisco Employee

Re: Unity / Domino back end

Going to be kind of hard to say anything intelligent about this with the information we have here - many scenarios could be at play. One common one I run into is that clients will have rules moving messages out of the inbox into folders (see this with Exchange quite often) - Unity gets triggered that there's a message and lights the lamp but the conversation has access to the inbox only, not folders created on the server or, of course, the client machine and if the message is moved it has no access to it. Lots of other scenarios are possible as well such as the lamp on code coming from another mailbox, anti virus software getting in the way etc... etc...

Starting with a message activity report for the user in question would probably be a good start.

aod
New Member

Re: Unity / Domino back end

One think I'm noticing is the USbms_(server name) account is missing in Unity. Could this be a potential issue?

Bronze

Re: Unity / Domino back end

USbms is the broadcast messaging system user/mail box, so I wouldn't think so.

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