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New Member

Unity drive space

Unity server runs out of drive space. It was installed with the image from the box for a MCS7500. Are there any logs that could've caused this?

5 REPLIES
Gold

Re: Unity drive space

If you have Exchange 2000 on box you want to disable circular logging because that would likely be the cause:

http://support.microsoft.com/default.aspx?scid=kb;en-us;314605

You probably want to give this a look as well:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/whitpapr/storage.htm

Hope this helps...

Keith

New Member

Re: Unity drive space

Thanks for the links, I think disabling circular logging would make the problem worse. When circular logging is disaled Exchnage will not overwrite the logs.

Gold

Re: Unity drive space

Sorry my mistake. Circular logging is disabled by default in Exchange 2000/2003. That will cause the drive to fill unless you enable it or perform a backup. This URL provides great information on transaction logs in Exchange 2000:

http://support.microsoft.com/default.aspx?scid=kb;EN-US;147524

Keith

New Member

Re: Unity drive space

I've noticed that the Example Administrator mailbox is almost 300 mb. I tried to access the mailbox using Oulook Web Access to delete the mail. Is there a default password for the EA account? I don't remember specifiying a password. I checked other Unity servers and noticed the same thing. How can I prevent this from happening?

New Member

Re: Unity drive space

The example administrator box fills up because by default after hours messages are pushed to the Interview Handler which passes messages to Example Administrator. The best fix is threefold:

Under Opening Greeting (in Call Handlers) redefine the post-greeting behavior of the Closed prompt. Most of my clients have it leave a message for their General Mailbox or Unaddressed Messages disti list.

Modify your Unaddressed Messages list to include real people then remove Example Administrator from it.

Run the Bulk Edit tool, search for Call Handlers with Example Administrator as the message recipient, and bulk change them to use the new Unaddressed Messages list as the recipient.

You can clear out this account by manually changing the password (and collecting the odd-ball alias) under Active Directory Users and Computers, then logging into it over OWA or an IMAP instance in Outlook. I like the Outlook route beacause you can dump that to PST then hand the PST to the receptionist for review.

Hope this helps. --JW

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